Refund policy
Blossomm Flowers — Bespoke Floral Design studio by Palak Makwana | Auckland, New Zealand
Effective Date: April 2026
1. Our Work is Bespoke
All bouquets, wedding florals, and event arrangements are custom-made to order. Because flowers are a perishable, handcrafted product, we are unable to offer returns or exchanges once your order has been created and delivered.
2. Deposits & Cancellations
- A non-refundable deposit (typically 30–50% of your total order) is required to secure your date and begin design planning.
- If you cancel more than 14 days before your event date, any payments made beyond the deposit will be refunded in full.
- If you cancel within 14 days of your event date, no refund will be issued, as flowers and materials will already have been sourced and ordered specifically for you.
- If you cancel within 48 hours of delivery or on the day, the full order amount is payable.
3. Changes to Your Order
We understand plans change. We will do our best to accommodate changes to your order if notified at least 14 days before your event. Changes requested within 14 days may not be possible and may incur additional costs.
4. Delivery & Quality
- We take great care with every arrangement. If you believe your order arrived in poor condition or significantly different from what was agreed, please contact us within 24 hours of delivery with photos.
- We will assess the situation and, where reasonable, offer a partial refund, credit, or replacement at our discretion.
- Please note that natural variation in colour, bloom, and shape is expected in fresh florals and is not grounds for a refund.
5. Contact Us
If you have a concern, please reach out — we'd love the chance to make it right.
📧 sales@blossommflowers.co.nz 📞 021 276 7008 📍 Auckland, New Zealand